HELP & FAQ

I have placed an order but I have changed my mind and would like to cancel it. Please let is know as soon as you can.  All products are personalised/made to order, and sometimes production is started soon after an order has been placed.  If production on your order hasn't been started, then we should be able to cancel it for you.

 

I have placed an order but I have made a mistake with the personalisation, what can I do? Please let is know as soon as you can. If production on your order hasn't been started, then we should be able to correct it for you. However, if production has begun then unfortunately we won't be able to make any changes.

I have placed an order but I have made a mistake with the delivery address - what can I do? Please let us know as soon as you can.  If your order hasn't been dispatched then we should be able to amend the address for you. However, if your order has already been dispatched then we won't be able to help unless your order is returned to us. 

How long should my order take to arrive? Orders usually take 2-3 working days to be made, packaged and dispatched.  Orders are sent by Royal Mail 24 (the business equivalent of first class post), and delivery should take 1-2 days from the dispatch date.

What if my order hasn't arrived when expected?  Firstly, check to see when your order was dispatched and check the delivery estimates above. Please note that estimated days are Monday to Friday and don't include weekends. If after checking you think your order is late, then please send us an email with your name, order number and address and we will look into it for you.  It is always worth checking with your Royal Mail local delivery office to see if they are holding your package following an attempted delivery - a card isn't always left to let you know.  

My order has arrived, but something isn't right. We are so sorry!  We always check everything, but we are human and from time to time the odd mistake happens. If we have made a mistake on your order, please send us an email to let us know, and we will fix it as soon as we can. 

What if my order arrives and I’m not totally happy with it or it's not as expected? Send us an email to let us know what’s wrong, and we will see if there is anything we can do to help.

I have an idea for something a little bit different than advertised, can you make it for me? Please get in touch and tell us what your idea is, and we will be happy to make it for you if we can.

Any other questions?  Please just send us an email and we will get back to you as soon as we can.